Question / Answer -
How can I track my order?
You can track your order by using the tracking number provided. Simply visit the courier service’s website and enter the tracking number to view the current status of your delivery. If you need assistance, feel free to contact our support team.
Where is my order?
Please check the tracking information sent to you via email. If you have not received it or need further assistance, please don’t hesitate to reach out to our customer support team.
What is your return policy?
We offer a return window of 7 days from the date of delivery. The product must be unused and in its original condition for the return to be processed. Certain exceptions may apply, so please refer to our return policy page for more details.
How do I initiate a return?
o initiate a return, please contact our customer support team. You will receive step-by-step instructions on how to return the product. All returns must comply with our policy to ensure a smooth process.
How long does it take to receive a refund?
Once your return is processed and the product is received, your refund will be issued within 7-10 business days, depending on your payment method.
How long will it take for my order to be delivered?
Standard delivery typically takes 3-7 business days, depending on your location. Once your order is shipped, you will receive an email notification with the estimated delivery date.
Do you ship internationally?
Yes, we offer international shipping to various countries. Please check our shipping policy or contact us for specific shipping details to your location.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and secure payment gateways to ensure a smooth and safe transaction process.
My payment was unsuccessful. What should I do?
If your payment didn’t go through, please double-check your payment details or contact your bank for assistance. If the issue persists, kindly reach out to our support team for further guidance.
Are your candles environmentally friendly?
Yes, our candles are made from natural, eco-friendly ingredients, including soy wax, ensuring a clean burn and minimal environmental impact. We are committed to sustainability in our production processes.
What scents do you offer?
We offer a wide range of soothing scents, including lavender, vanilla, citrus, and more. For detailed information, please refer to the product page for specific scent options.
Can I cancel my order?
Orders can be canceled within 24 hours of placing them. After this window, we are unable to cancel orders as they are processed for shipment. If you wish to cancel, please contact us as soon as possible.
How can I reach customer support?
You can easily reach our customer support team via WhatsApp or by emailing us at support@baankey.com. We are committed to assisting you and resolving any concerns promptly.
